[CLOSING DATE: Fri, 4 Oct 2019] Schools First Line Service Desk Officer
37 hours
G06
Fixed Term – 18 months – Term Time Only (including half term)
We are looking for a talented, creative and technically minded individual to join our expanding Schools ICT Support Service. This is a fixed term time only contract for 18 months as part of a new grant funded programme from Welsh Government.
In July 2019 the Minister for Education in Wales announced a £50m funding programme for ICT in schools, the Hwb Transformation Programme. As part of this programme we are expanding the schools service desk and require a service desk officer to provide first line support to schools during term time.
You will be suitably experienced and qualified but importantly we’re looking for enthusiastic individuals who are comfortable managing their own time, able to effectively prioritise work and recognise the importance of achieving key performance indicators and objectives outlined in the Service Level Agreement.
Excellent problem solving skills are essential in this technical post, you will also be a good communicator with excellent written and verbal communication skills and be confident in providing support to users with a range of technical skills and experience.
The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh
To apply: Download and complete the PDF application form available on the webpage or for an application pack contact the Contact Centre, Lord Street, Wrexham LL11 1LG or Tel: 01978 292012 - Text Relay 18001 or email schoolshrservicecentre@wrexham.gov.uk
Wrexham Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.
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