[CLOSING DATE: Fri, 10 Mar 2017] Are you committed to providing a modern, customer focused service?
Do you have the skills to provide the highest level of customer service at all times and believe in treating everyone as an individual? Do you have experience of being the first point of contact for clients, able to deal with calls and enquiries professionally and in a timely manner? Are you committed to digital technology and helping customers to make the best use of it?
Then you could be a Digital Customer Services Adviser as part of the Councils Contact Centre.
We would like to hear from you, if you:
• Enjoy working in a front line environment.• Have excellent communication and computer skills.• Are comfortable using new technology in a changing environment.• Are keen to contribute to team objectives.• Want to give local people the best possible service.• Understand the importance of digital communication
The successful candidate will work digitally using a variety of techniques which includes using and monitoring social media, dealing with e-mails and online enquires, web chat and supporting customers in using the Council’s My Account and My Alerts systems.
You should be comfortable in explaining digital technology in straightforward terms and supporting customers who are less familiar using this medium.
Applicants must also have the ability to deal with a wide range of issues, often including sensitive information. Whilst knowledge of Council Services would be an advantage, comprehensive training is provided.
For an informal discussion please contact Rob Griffiths on 01978 292865, Text Relay: 18001 01978 292865.
For an application pack, please contact the HR Service Centre, Guildhall, Wrexham, by telephone 01978 292012, Text relay: 18001 01978 292012 or email hrservicecentre@wrexham.gov.uk or download and complete the pdf application form available on the web page.
Closing Date: Friday 10th March 2017.
Wrexham Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.
The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh.
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